Orders can take up to 4 business days to be processed and shipped with tracking information. Please note orders placed after 4PM on a Friday may not be processed until the following business day (in this case Monday).
FREE SHIPPING USA ONLY:
Free shipping shipments are shipped by USPS and USPS Shipping Partners with tracking information to follow your order. Packages usually reach their destination in 7 - 14 businessdays, but can take longer as USPS does not guarantee a delivery time frame.
Standard shipments are shipped by USPS and USPS Shipping Partners with tracking information to follow your order. Packages usually reach their destination in 5 - 14 businessdays, but can take longer as USPS does not guarantee a delivery time frame.
International shipments are shipped through our international shipping partners and are usually delivered within30 - 45 business days.
DELAYS AND MORE:
Vytie Pet Store is not responsible for delays in shipping caused by factors that we cannot control (such as weather, incorrect addresses, transportation problems and etc...) We are not responsible for lost or damaged packages. For any other questions or inquiries, please contact us.
RETURNS & EXCHANGES
If you need to return or exchange your order all you need is tocontact uswith your order number and email to get started.
If you are not satisfied with your order, and the item is still in a new condition with the original packaging, the item can be returned or exchanged within fifteen (15) days of the shipping date.
Items purchased during a Final Sale promotion are not entitled for a return or exchange.
If any product ordered from Vytie is defective or has some other issue, pleasecontact usfor a replacement.
Please allow up to a week for your return/exchange to be processed.
Most items sold by Vytie™ come with a 30 day warranty unless otherwise stated.